Frequently asked questions

PetID is a smart tag with NFC technology and a QR code that connects your pet to a digital profile. Anyone who finds them can scan the tag with their phone and see whatever information you've chosen to make public, plus reach out to you directly.

No app is needed to scan the tag: any phone with a camera can read the QR code, and most modern phones can read the NFC chip just by tapping it. You, as the owner, manage everything from this website with your account.

Every tag has an NFC chip, a QR code, and a unique engraved alphanumeric code (e.g. ABC123) you can also use to look up the profile manually from the homepage if you have no way to scan it.

PetID doesn't use passwords. You enter your email and we send a one-time 6-digit code to verify your identity, so you never have to remember another password.

You first need a plan (see the Plans section). With a credit available, you register the profile from your "My pets" dashboard: name, species, breed, photos, and the color and texture of the physical tag.

Yes. Every plan you buy gives you one credit to register one pet, so you need one credit (one tag) per pet.

After you register your pet and confirm the design and shipping address in the "Complete tag" step, we send it to production. You can check the shipping status from your pet's card in "My pets".

All three include the NFC + QR tag and let whoever finds your pet contact you. Centinela and Guardián also unlock the Health section (vaccines, allergies, medications and medical notes, always private) and the lost-pet alert. Guardián extends those benefits to 3 years and includes one free tag replacement and priority support.

Yes, when you finish registration you choose your physical tag's color and texture before confirming shipping.

No, shipping is free nationwide on every plan.

By default, only basic information to identify them: name, species, breed, age and their photos. Your phone number and their sensitive medical information are not shown while your pet is safe at home.

They can leave you a message with their name, phone number, and a description of where and when they saw your pet, with no need to have your number. We notify you by email — it's a channel built for exactly that moment, before you even know they're missing.

From "My pets", your pet's card has a button to report them lost. Turning it on publishes your phone number and their allergies/medications on the public profile so whoever finds them knows how to care for them and can call you. You can turn it off as soon as you get them back.

No. Only allergies and medications are published — what someone would need to know to care for them for a few hours. Your private medical notes never appear on the public profile, lost or not.

The history of vaccines given, with date and comments; documents like a photo or PDF of the physical vaccination card; and their additional medical information: allergies, medications and medical notes.

It's a benefit of the Centinela and Guardián plans. If you're on the Explorador plan, opening the Health section shows an invitation to learn about those plans.

Always. Only you can see them from your account — they never appear on the public profile, even if your pet is reported lost.

Payment is processed securely through Wompi, which complies with the PCI DSS security standard for card payments.

No. You decide which of your pet's information is public and which stays private. You can review the full details in our Terms of Service and our Privacy Policy.

Those are part of our future roadmap and are not available yet. Today, PetID focuses on smart identification for your pet and managing their health information — we'll announce what's new as it becomes available.